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Privacy Policy
Apex Studio Codes ("we", "us") is the data controller. If you have questions, email support@apexstudiocodes.co.uk.
What we collect
- Contact details and project info you give us (name, email, phone, company, requirements) when you enquire or start work with us.
- Service and support data (tickets, call notes, configuration details) needed to deliver and maintain your services.
- Usage and technical data from our sites and tools (IP, device/browser, pages viewed, logs). We may use cookies/analytics; non-essential cookies are only used with consent.
How we use it
- Respond to enquiries, provide quotes, deliver projects, billing, and support.
- Improve and secure our services, sites, and infrastructure.
- Send updates you request or consent to; you can opt out anytime.
Legal bases
- Contract: to provide quotes, projects, and support.
- Legitimate interests: to improve security, prevent abuse, and run our business.
- Consent: for marketing or non-essential cookies/analytics.
Sharing
We do not sell data. We use vetted processors for hosting, email, analytics, CRM/support, and payments where needed, under data protection terms. Data may be processed outside the UK/EU with appropriate safeguards (e.g., SCCs).
Retention
Enquiries: typically up to 12 months. Client/project records and invoices: retained as needed for contract and legal/accounting obligations. Logs: kept for security/ops on a short rotation unless needed for investigation.
Security
We apply least-privilege access, encryption in transit, and monitoring to protect data. No system is 100% secure; we act quickly on issues.
Your rights
You can request access, correction, deletion, restriction, objection, or portability where applicable, and withdraw consent for marketing/cookies. Contact support@apexstudiocodes.co.uk.
Complaints
You can complain to the UK ICO (ico.org.uk) or your local authority.
Updates
We may update this notice and will post changes here.
Apex Studio Codes