Website Development & Hosting

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Privacy Policy

Apex Studio Codes ("we", "us") is the data controller. If you have questions, email support@apexstudiocodes.co.uk.

What we collect

• Contact details and project info you give us (name, email, phone, company, requirements) when you enquire or start work with us.
• Service and support data (tickets, call notes, configuration details) needed to deliver and maintain your services.
• Usage and technical data from our sites and tools (IP, device/browser, pages viewed, logs). We may use cookies/analytics; non-essential cookies are only used with consent.

How we use it

• Respond to enquiries, provide quotes, deliver projects, billing, and support.
• Improve and secure our services, sites, and infrastructure.
• Send updates you request or consent to; you can opt out anytime.

Legal bases

• Contract: to provide quotes, projects, and support.
• Legitimate interests: to improve security, prevent abuse, and run our business.
• Consent: for marketing or non-essential cookies/analytics.

Sharing

We do not sell data. We use vetted processors for hosting, email, analytics, CRM/support, and payments where needed, under data protection terms. Data may be processed outside the UK/EU with appropriate safeguards (e.g., SCCs).

Retention

Enquiries: typically up to 12 months. Client/project records and invoices: retained as needed for contract and legal/accounting obligations. Logs: kept for security/ops on a short rotation unless needed for investigation.

Security

We apply least-privilege access, encryption in transit, and monitoring to protect data. No system is 100% secure; we act quickly on issues.

Your rights

You can request access, correction, deletion, restriction, objection, or portability where applicable, and withdraw consent for marketing/cookies. Contact support@apexstudiocodes.co.uk.

Complaints

You can complain to the UK ICO (ico.org.uk) or your local authority.

Updates

We may update this notice and will post changes here.